ServiceTitan + NextPhone: a 24/7 AI receptionist for ServiceTitan shops
NextPhone is a 24/7 AI receptionist and answering service that works with ServiceTitan. It answers every call in under 2 seconds, puts after-hours no-heat, no-cool and burst-pipe emergencies through to your on-call tech, and sends each call to ServiceTitan with the caller's details and the call summary. Our team sets it up on the $299 Growth plan.
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NextPhone integration with ServiceTitan
Overview
ServiceTitan is where you manage your field service business: jobs, scheduling, dispatch, invoicing. NextPhone is the AI that answers your phone 24/7. Connect them through Zapier or a webhook and every call becomes data in ServiceTitan: new customers added, jobs opened, and the call summary attached. Your team wakes up to work already logged instead of a voicemail box.
How it works
A customer calls your business line. NextPhone answers instantly, asks what they need, and collects their name, number, address, and the details your techs need. When the call ends, the caller and the full call summary go to ServiceTitan through Zapier or a webhook, creating the customer and opening a job. You get the summary by email and text the moment the call ends.
Capabilities
- Create new customers - the caller's name, number, and address go straight into a customer record
- Create jobs - each call can open a job with the service needed and the call notes
- Attach the call summary - the summary and every answer the caller gave travel with the record
- Connects through Zapier or a webhook - you choose which fields map where, with no code
